Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Celako collects, uses, stores, shares, and protects personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing, or interact with our online store.

In this Privacy Policy, “Celako”, “we”, “us” and “our” refer to CELAKO, trading as Celako.

1. Data Controller

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the data controller is:

Legal business name: CELAKO
Trading name: Celako
Business address: CELAKO, Rue 101e Airborn, Sainte-Marie-du-Mont, 50480, France
Email: contact@celako.com

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at contact@celako.com.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

• Identity and contact information: name, email address, phone number, billing address, shipping address, and customer account details.
• Order and transaction information: products purchased, order number, payment status, delivery details, returns, refunds, exchanges, and customer service history.
• Payment information: payment method details and transaction confirmation information. Payment card data is processed by secure payment providers and is not fully stored by Celako.
• Account information: login details, saved addresses, preferences, wishlist activity, and account settings where applicable.
• Communications: messages, enquiries, reviews, support requests, photos, videos, or other information you send to us.
• Technical and usage information: IP address, device information, browser type, pages viewed, products viewed, cart activity, referral source, cookies, and similar technologies.
• Marketing information: email subscription status, marketing preferences, advertising interactions, and consent choices.

3. How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, create an account, contact us, subscribe to emails, submit a review, or complete a form;
• automatically when you browse our website, through cookies and similar technologies;
• from Shopify and other service providers that support our online store;
• from payment providers, delivery partners, analytics tools, marketing platforms, fraud-prevention tools, and customer support tools;
• from third parties where permitted by law and where relevant to our business operations.

4. Why We Use Your Personal Information

We use personal information for the following purposes:

• To process and fulfil orders: including payment processing, order confirmation, shipping, delivery, returns, refunds, exchanges, and after-sales support.
• To provide customer service: including responding to enquiries, resolving delivery issues, handling product questions, and supporting warranty or legal guarantee requests.
• To manage customer accounts: including account creation, login, saved preferences, order history, and security.
• To improve our website and services: including analytics, website performance, customer experience, product presentation, and store optimisation.
• To send marketing communications: where you have subscribed or where permitted by law, including newsletters, offers, product updates, and brand communications.
• To show relevant advertising: including retargeting, advertising measurement, and personalised advertising where permitted by law and subject to your cookie and consent choices.
• To protect our business and customers: including fraud prevention, payment security, account protection, misuse detection, and dispute handling.
• To comply with legal obligations: including tax, accounting, consumer protection, product safety, data protection, and legal request obligations.

5. Legal Bases for Processing

Where GDPR or similar laws apply, we rely on the following legal bases to process personal information:

• Contract: when processing is necessary to take steps before entering into a contract with you or to perform a contract, such as processing your order, payment, delivery, return, refund, or customer support request.
• Legal obligation: when processing is necessary to comply with applicable laws, including accounting, tax, consumer protection, product safety, fraud prevention, or legal request obligations.
• Legitimate interests: when processing is necessary for our legitimate business interests, such as improving our website, preventing fraud, securing our store, managing customer service, analysing performance, or protecting our legal rights, provided your interests and fundamental rights do not override those interests.
• Consent: when you have given consent, such as for certain marketing communications, non-essential cookies, personalised advertising, or where consent is otherwise required by law. You may withdraw consent at any time.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, process carts and checkout, analyse website performance, improve customer experience, and support marketing or advertising.

Some cookies are essential for the website to function. Non-essential cookies, such as certain analytics, advertising, or personalisation cookies, will be used only where permitted by law and, where required, with your consent.

You can manage cookies through your browser settings and, where available, through the cookie preferences tool on our website. Blocking certain cookies may affect website functionality.

7. Marketing Communications

If you subscribe to our marketing emails or otherwise give permission, we may send you Celako news, product updates, offers, inspiration, and promotional communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at contact@celako.com.

Even if you unsubscribe from marketing, we may still send non-marketing communications related to your orders, account, delivery, customer service, legal notices, or security.

8. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.

These third parties may include:

• Shopify, which hosts and powers our online store;
• payment processors and fraud-prevention providers;
• shipping carriers, fulfilment partners, and logistics providers;
• customer service, email, review, analytics, and marketing tools;
• advertising platforms and social media platforms, where permitted by law and subject to your consent choices;
• professional advisers, insurers, accountants, legal advisers, or authorities where required;
• buyers, successors, or advisers in the event of a business transfer, restructuring, merger, sale, or similar transaction.

We do not sell your personal information in the traditional sense of selling customer lists for money.

9. Relationship with Shopify

Our store is powered by Shopify. Shopify provides the platform that allows us to operate our online store, process orders, support checkout, manage customer data, and provide related services.

Personal information you submit through our website may be processed by Shopify and its service providers. Shopify may also process certain information as an independent controller for some platform, security, analytics, and service-improvement purposes.

You can learn more about Shopify’s privacy practices by reviewing Shopify’s consumer privacy information and privacy controls.

10. International Transfers

Because we use Shopify and other international service providers, your personal information may be transferred, stored, or processed outside your country of residence, including outside the European Economic Area.

Where personal information is transferred internationally, we rely on appropriate safeguards where required by law, such as adequacy decisions, Standard Contractual Clauses, equivalent contractual protections, or other recognised transfer mechanisms.

11. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• whether you have an active customer account;
• whether we need the information to complete an order, return, refund, delivery, or customer service request;
• tax, accounting, and legal record-keeping obligations;
• fraud prevention, dispute resolution, chargeback handling, and legal claim requirements;
• whether you have consented to marketing and have not unsubscribed;
• technical, security, and website analytics needs.

When personal information is no longer needed, we will delete it, anonymise it, or keep it only where required for legal, accounting, security, or legitimate business reasons.

12. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system, website, email, or storage method can be guaranteed to be completely secure. You should avoid sending sensitive or confidential information through unsecured channels.

13. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the following rights:

• Right of access: to request a copy of the personal information we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete personal information.
• Right to erasure: to request deletion of personal information in certain circumstances.
• Right to restriction: to request restriction of processing in certain circumstances.
• Right to object: to object to certain processing, including processing based on legitimate interests or direct marketing.
• Right to data portability: to request a copy of certain personal information in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time.
• Right to complain: to lodge a complaint with a data protection authority.

To exercise your rights, contact us at contact@celako.com. We may need to verify your identity before responding to your request.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first at contact@celako.com so we can try to resolve the issue.

If you are located in France or the European Economic Area, you may also have the right to lodge a complaint with your local data protection authority. In France, the supervisory authority is the CNIL: Commission Nationale de l’Informatique et des Libertés.

15. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.

If you believe a child has provided us with personal information, please contact us at contact@celako.com so we can take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, security, content, or terms of those third parties.

Please review the privacy policies of third-party websites before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, legal requirements, or data practices.

The latest version will always be available on this page. Where required by law, we will notify you of material changes.

18. Contact Us

For questions about this Privacy Policy, our privacy practices, or your privacy rights, contact us at:

Celako
Email: contact@celako.com
Legal business name: CELAKO
Business address: CELAKO, Rue 101e Airborn, Sainte-Marie-du-Mont, 50480, France