Terms of Service Last updated: May 2026 Welcome to Celako. These Terms of Service explain the rules that apply when you visit our website, place an order, or use our online store. In these Terms, “Celako”, “we”, “us” and “our” refer to CELAKO, trading as Celako. Our contact email is contact@celako.com. Please read these Terms carefully before using our website or placing an order. By using our website or purchasing from us, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy. 1. Business Information Celako is operated by: Legal business name: CELAKO Trading name: Celako Business address: CELAKO, Rue 101e Airborn, Sainte-Marie-du-Mont, 50480, France Email: contact@celako.com If additional registration, VAT, or telephone details become applicable, they will be added to this page or to our Legal Notice page. 2. Use of Our Website You may use our website only for lawful purposes. You must not use our website in any way that could damage, disable, overload, impair, or interfere with the proper operation of the website or with any other customer’s use of it. You must not attempt to gain unauthorised access to our website, customer accounts, payment systems, servers, or any connected systems. 3. Product Information We make reasonable efforts to present our products accurately, including descriptions, dimensions, finishes, colours, materials, and images. However, product appearance may vary slightly depending on screen settings, lighting conditions, handmade finishes, production batches, and natural material variations. Some lighting products may include handmade, artisanal, ceramic, fabric, metal, glass, stone, or natural material elements. Minor variations in colour, texture, finish, or form should not always be considered defects where they are part of the product’s natural or handcrafted character. Product measurements are provided as accurately as possible, but small tolerances may occur, especially for handmade or assembled items. 4. Availability Products are subject to availability. We may update, modify, discontinue, or remove products from our website at any time. If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible and may offer an alternative product, a revised delivery estimate, or a refund. 5. Orders and Order Acceptance When you place an order on our website, you are making an offer to purchase the selected products. Your order is accepted only when we confirm acceptance or dispatch the product, depending on the order status and payment verification. We reserve the right to refuse or cancel an order where there is a valid reason, including suspected fraud, payment issues, incorrect pricing, stock unavailability, delivery restrictions, or an error in the product information. Please review your order carefully before submitting it. If you need to make a change after placing an order, contact us as soon as possible at contact@celako.com. We cannot guarantee that changes or cancellations can be made once an order has entered processing, production, preparation, or dispatch. 6. Prices, Taxes, and Payment Product prices are shown on our website and may change from time to time. The price charged will be the price displayed at the time you place your order, unless there is an obvious pricing error. Depending on your delivery country, prices may or may not include VAT, sales tax, customs duties, import fees, handling charges, or local taxes. Any applicable charges will be shown at checkout where possible, or may be charged by the carrier, customs authority, or local tax authority upon import. You are responsible for providing accurate billing, shipping, and contact information. We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided at checkout. 7. Shipping and Delivery Delivery times shown on our website or communicated by our team are estimates only, unless we expressly agree to a guaranteed delivery date in writing. Delivery times may vary depending on product availability, preparation time, production time, destination country, customs processing, carrier performance, public holidays, weather, strikes, or other circumstances outside our reasonable control. For consumer orders, risk in the goods passes to you when you, or a person nominated by you, physically receives the goods. This does not affect your statutory rights. Please inspect your delivery as soon as possible after receipt. If your item arrives damaged, incomplete, or incorrect, contact us promptly at contact@celako.com with your order number, photos of the item, photos of the packaging, and any relevant details. 8. Returns, Refunds, and Consumer Rights Returns and refunds are handled in accordance with our Refund Policy. If you are a consumer located in the European Union, the United Kingdom, or another jurisdiction with mandatory consumer protection laws, you may have statutory cancellation, withdrawal, return, repair, replacement, or refund rights. Nothing in these Terms is intended to limit or remove any mandatory rights you have under applicable consumer law. Some products may be excluded from cancellation or return where permitted by law, including customised, made-to-order, personalised, special-order, final-sale, or hygiene-sensitive items, where applicable and clearly stated. To start a return or report an issue, please contact us at contact@celako.com. For eligible consumer purchases made online, you generally have 14 days from the day you receive the goods to notify us that you wish to withdraw from the purchase, unless an exception applies under applicable law. 9. Product Suitability and Installation Celako sells lighting and interior products for residential, decorative, and project use. It is your responsibility to ensure that a product is suitable for your intended space, ceiling type, electrical system, room conditions, and local regulations before installation. Lighting products should be installed by a qualified electrician or competent professional in accordance with applicable local laws, safety standards, and installation requirements. We are not responsible for damage, faults, injury, or losses caused by incorrect installation, misuse, unsuitable electrical systems, unauthorised modification, improper maintenance, or failure to follow installation instructions. 10. Legal Guarantee and Defective Products Consumers benefit from the legal guarantee of conformity and any other mandatory protection provided by applicable consumer law. Under EU consumer rules, if goods are faulty, not as described, or do not work as reasonably expected, consumers may be entitled to repair, replacement, price reduction, or refund, depending on the circumstances and applicable law. If a product is defective, damaged, or not as described, please contact us at contact@celako.com with your order number and supporting evidence. We may request photos, videos, packaging images, or other information to assess the issue and provide the correct solution. Nothing in these Terms limits your mandatory legal rights. 11. Intellectual Property All content on our website, including text, images, product names, graphics, branding, logos, layout, design, photography, and other materials, belongs to Celako or our licensors unless otherwise stated. You may not copy, reproduce, distribute, modify, publish, sell, or use our website content for commercial purposes without our prior written permission. The Celako name, brand identity, and related brand assets may not be used without our written consent. 12. Reviews, Feedback, and User Content If you submit reviews, photos, comments, feedback, or other content to us, you confirm that the content is accurate, lawful, and does not infringe the rights of any third party. Where you provide reviews, images, or feedback, you grant us permission to use that content for customer service, website improvement, marketing, product presentation, and promotional purposes, unless you tell us otherwise. We may remove or refuse to display content that is unlawful, misleading, offensive, abusive, defamatory, infringing, or otherwise inappropriate. 13. Third-Party Services Our website may use third-party services, including Shopify, payment providers, analytics tools, shipping partners, email tools, review platforms, and marketing tools. These third parties may process information in accordance with their own terms and privacy policies. Please review our Privacy Policy for more information about how personal data may be collected and used. 14. Errors and Inaccuracies Occasionally, our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, shipping times, promotions, or other information. We reserve the right to correct errors, update information, or cancel orders affected by obvious errors, subject to applicable consumer law. 15. Promotions and Discount Codes Promotions, discount codes, and special offers may be subject to additional conditions, expiry dates, exclusions, minimum order values, or product restrictions. We reserve the right to modify, suspend, or cancel promotions where necessary, including in cases of misuse, technical error, or suspected fraud. 16. Limitation of Liability Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any mandatory consumer rights that cannot be excluded under applicable law. To the fullest extent permitted by law, Celako will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of data arising from your use of our website or products. For consumers, this limitation does not affect your statutory rights. 17. Events Outside Our Control We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control. This may include carrier delays, customs delays, strikes, natural disasters, extreme weather, supply chain disruption, technical failures, government actions, or other circumstances beyond our control. 18. Privacy and Data Protection Your privacy matters to us. Personal information is handled in accordance with our Privacy Policy. Please review our Privacy Policy to understand what information we collect, why we collect it, how we use it, how long we keep it, and the rights you may have under applicable data protection laws, including GDPR where applicable. 19. Changes to These Terms We may update these Terms from time to time to reflect changes in our business, website, legal requirements, or customer service processes. The latest version will always be available on this page. Where required by law, we will notify customers of material changes. 20. Governing Law These Terms are governed by the laws of France, without limiting any mandatory consumer protection rights you may have in your country of residence. If you are a consumer, you may also have the right to bring a claim in the courts of your country of residence where mandatory consumer laws allow this. 21. Contact Us Questions about these Terms of Service should be sent to: Celako Email: contact@celako.com Legal business name: CELAKO Business address: CELAKO, Rue 101e Airborn, Sainte-Marie-du-Mont, 50480, France