Versand
Shipping Policy
Last updated: May 2026
This Shipping Policy explains how Celako handles order preparation, tracked delivery, shipping estimates, customs, oversized items, damaged parcels, and delivery issues.
In this Shipping Policy, “Celako”, “we”, “us” and “our” refer to CELAKO, trading as Celako.
Contact email: contact@celako.com
Business address: CELAKO, Rue 101e Airborn, Sainte-Marie-du-Mont, 50480, France
1. Delivery Overview
Celako offers tracked delivery for lighting and interior products, with delivery methods selected according to the product size, destination country, carrier availability, and handling requirements.
Most small and medium items are delivered within 7–15 business days after dispatch. Larger lighting pieces may require additional handling and are usually delivered within 12–25 business days after dispatch.
Delivery times vary depending on product size, destination, carrier routing, customs processing where applicable, local carrier handling, and circumstances outside our reasonable control.
2. Delivery Methods and Estimated Timeframes
| Delivery Type | Best For | Estimated Delivery After Dispatch |
|---|---|---|
| Standard Tracked EU Delivery | Small and medium items under approximately 55 cm | 7–15 business days |
| Large Item Tracked Delivery | Larger lighting pieces over approximately 55 cm | 12–25 business days |
| Project & Oversized Delivery | Large, fragile, custom, oversized, or multi-piece orders | Confirmed after order review |
These timeframes are estimates and apply after dispatch. They do not always include order processing, product preparation, quality checks, packaging, or any made-to-order preparation time where applicable.
3. Delivery Countries
Celako ships to selected countries in Europe and internationally, depending on the product, delivery address, carrier availability, and any applicable import or delivery restrictions.
If we are unable to ship a product to your location, we will contact you as soon as reasonably possible after your order is placed.
4. Order Processing
Orders are usually processed after payment has been successfully received and verified.
Estimated processing times are:
| Product Type | Estimated Processing Time |
|---|---|
| Small and medium items under approximately 55 cm | 3–5 business days |
| Large lighting pieces over approximately 55 cm | 5–7 business days |
| Customised, made-to-order, project, or special-order items | Communicated separately before or after order review |
Processing time is the time needed to confirm the order, prepare the product, complete quality checks, and package the item before dispatch.
Processing time is separate from delivery time. Delivery estimates begin after the order has been dispatched.
Processing time may vary depending on product availability, product type, supplier availability, quality checks, packaging requirements, and whether the item is customised, made-to-order, oversized, fragile, or part of a project order.
If your order contains multiple products, items may be shipped separately depending on availability, product size, warehouse location, or logistics requirements.
5. Dispatch and Tracking
Once your order has been dispatched, tracking details will be sent by email or made available through the order status page where applicable.
Tracking updates may take time to appear after dispatch, especially for international shipments, large items, oversized products, or shipments that move through multiple logistics stages.
Final delivery may be completed by a local carrier in your country.
6. Delivery Costs
Delivery costs, where applicable, will be shown at checkout before you place your order.
Some products may qualify for free delivery, while oversized, fragile, heavy, remote-area, premium, or express deliveries may require additional shipping charges.
Any additional paid delivery service, such as express, premium, upgraded, freight, or special handling delivery, will only be charged where selected by the customer or clearly agreed before purchase.
7. Free Delivery
Celako may offer free delivery on eligible orders, products, destinations, or promotional periods.
Free delivery eligibility may depend on the product, delivery country, order value, product size, shipping restrictions, or promotion terms shown at checkout.
8. Express, Premium, or Project Delivery
Express, premium, or upgraded delivery options may be available for selected products and destinations.
Express or premium shipping usually refers to the carrier transit method after the product has been prepared, packed, and dispatched. It does not always reduce production, preparation, quality-control, packaging, or handling time.
If you have a project deadline, installation date, trade order, restaurant project, hotel project, or designer requirement, please contact us before ordering at contact@celako.com so we can review the product, destination, and available delivery options.
9. Large, Fragile, and Oversized Items
Some lighting and interior products may be large, fragile, heavy, or require reinforced packaging and special handling.
Larger lighting pieces over approximately 55 cm are usually delivered within 12–25 business days after dispatch, depending on the destination, carrier routing, packaging requirements, and local delivery handling.
Oversized, custom, multi-piece, hospitality, commercial, or project orders may require an individual delivery review. In these cases, the delivery timeframe will be confirmed after order review.
10. International Shipping, Customs, and Import Charges
For international orders, your shipment may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other local charges depending on the destination country and applicable law.
These charges may be collected at checkout where available, or separately by the carrier, customs authority, or local tax authority upon import.
Customers are responsible for providing accurate delivery information and for paying any applicable customs, import, or local charges unless these charges are clearly included at checkout or expressly confirmed by Celako in writing.
11. Delivery Address
Please make sure your shipping address, email address, and phone number are accurate before placing your order.
We are not responsible for delays, failed delivery attempts, return-to-sender issues, or additional carrier charges caused by incorrect, incomplete, inaccessible, or outdated delivery information provided by the customer.
If you need to update your delivery address after placing an order, contact us as soon as possible at contact@celako.com. We cannot guarantee that address changes can be made once an order has entered processing, preparation, dispatch, or carrier handling.
12. Failed Delivery, Refused Delivery, or Uncollected Parcels
If a parcel cannot be delivered because of an incorrect address, failed delivery attempts, customer refusal, unpaid import charges, or failure to collect the parcel, the order may be returned to sender, delayed, held by the carrier, or handled according to the carrier’s rules.
In these cases, additional shipping, storage, return, redelivery, import, or handling charges may apply, unless otherwise required by applicable law.
13. Damaged, Missing, or Incorrect Items
Please inspect your delivery as soon as possible after receipt.
If your order arrives damaged, incomplete, incorrect, or with visible packaging damage, contact us promptly at contact@celako.com with:
- your order number;
- clear photos of the product;
- clear photos of the packaging;
- a photo of the shipping label;
- photos or videos showing the issue clearly;
- any relevant delivery or carrier notes.
This information helps us assess the issue, work with the carrier where needed, and provide the appropriate solution.
14. Lost or Delayed Shipments
If your tracking information has not updated for an unusual period of time, or if your order appears to be lost, please contact us at contact@celako.com.
We may need to open an investigation with the carrier or logistics partner before confirming the next solution.
Depending on the situation and applicable law, the solution may include continued tracking, replacement, redelivery, refund, or another appropriate remedy.
15. Risk and Delivery Responsibility
For consumer orders, risk in the goods passes to you when you, or a person nominated by you, physically receives the goods.
This does not affect your statutory rights, including your rights where goods are damaged, lost, defective, or not delivered in accordance with applicable consumer law.
16. Delivery Delays Outside Our Control
Delivery times may be affected by circumstances outside our reasonable control, including carrier disruption, customs processing, strikes, weather events, public holidays, logistics congestion, supply chain disruption, inspections, incorrect customer information, remote-area delivery limitations, or force majeure events.
If a delay occurs, we will do our best to provide available updates and support.
17. Product Page Delivery Information
Product pages may show delivery estimates based on the product size, type, and expected handling requirements.
For small and medium items, the product page may state:
Standard Tracked EU Delivery: Estimated delivery 7–15 business days after dispatch. Final delivery is completed by a local carrier in your country.
For larger lighting pieces, the product page may state:
Large Item Tracked Delivery: Estimated delivery 12–25 business days after dispatch. Larger lighting pieces may require reinforced packaging and special handling.
For oversized, trade, custom, or project orders, the product page or quotation may state:
Project & Oversized Delivery: Delivery timeframe confirmed after order review.
18. Platform and Marketplace Transparency
We aim to keep our shipping information clear, accurate, and consistent across our website, checkout, product pages, customer communications, and advertising platforms.
Delivery estimates, shipping costs, tracking availability, customs information, and return-related information should be reviewed before placing an order.
19. Contact Us
For shipping questions, delivery updates, tracking issues, damaged parcels, or project delivery support, contact us at:
Celako
Email: contact@celako.com
Business address: CELAKO, Rue 101e Airborn, Sainte-Marie-du-Mont, 50480, France